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FAQ

 
 
  • Check-in starts at 4PM. We’re excited to offer a seamless smart check-in and check-out experience — no apps to download, no front desk wait, and no room keys to keep track of. On the day of your arrival, you’ll receive a text with a unique 4-digit code for your room — please note you will be asked to complete our quick digital registration form first, and you’re good to go.

    Check-out is at 11AM. To check out, simply pull the door closed behind you and hit the road.

    Need a little extra time? Early check-in at 2PM or late check-out until 1PM is available for a $25 fee, pending availability.

  • Our reception is located in the lobby at the front of the property and is your go-to spot during business hours. We offer a selection of grab-and-go items, drinks, and unique merchandise. On Saturdays and Sundays, guests can enjoy complimentary hot coffee and a light continental breakfast in the lobby—perfect for fueling up before a day of exploring. Stop by for a quick refreshment or to pick up something special from your stay. We love connecting with our guests—come in to say hello, ask for recommendations, or find out what's buzzing in town.

    Summer 2025: We are staffed and open during the following hours:  

    • Monday: Closed 

    • Tuesday, Wednesday & Thursday: 9:00AM to 5:00PM

    • Friday 9:00AM to 6:00PM

    • Saturday: 7:30AM to 6:30PM

    • Sunday: 7:30AM to 1:00PM  

    And don’t worry—if you need assistance after hours, we’ve got someone on call. Just text us anytime (757) 290-8969, and we’ll be there to help!

  • There are ample parking spaces at your front door, all parking is free and self park. 

    We also have two electric car chargers (Level 2) on site for guest use.

  • We happily welcome dogs in our Double Rooms! Just be sure to book a “Classic Double” and add your pet during checkout. A $50 cleaning fee per dog will apply (2 dogs max per room). Dogs must be leashed in all shared areas, may not be left alone in the room or on patios, and guests are required to clean up after their pets anywhere on the property. A signed pet policy is required before arrival. Please note that violations of our pet policy may result in additional fees.

  • We love sharing our favorite things to do in Williamsburg—because no one knows the area like a local. From hidden gems and historic haunts to the best bites and live music spots, our blog is packed with recs to help you make the most of your visit. Prefer something quick on the go? Check out our field guides saved on our Instagram for easy reference on the go.